PrivacyPolicy

At Neon Gorilla, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information across our services, platforms, and automations.

1. Who We Are

Neon Gorilla is a digital marketing and AI automation agency. We operate under BNF Trading Ltd, based in the United Kingdom, providing services ranging from SEO/CRO/email marketing to API-driven automations and AI-enhanced workflows.

2. Information We Collect

We may collect and process the following types of information:

A. Client & Business Data

• Contact information (name, email, company, job title)
• Project-related data submitted via Slack, Asana, Google Drive, Notion, or email
• Meeting recordings or summaries (when applicable)
• Feedback and communication logs

B. Automation & API Data

• API tokens/keys (managed securely)
• Logs of automation runs, error reports, and usage stats
• Inputs/outputs from LLMs or third-party APIs (e.g., OpenAI, Google Gemini)
• Data passed via webhooks or client-facing integrations

C. Technical Data

• IP addresses, browser/device info, analytics from our site/tools
• Metadata from shared documents or project dashboards

3. How We Use Your Information

We use your information to:

• Deliver and manage project tasks via Slack, Asana, and Google Drive
• Build and maintain custom automations using n8n and integrated APIs
• Generate reports, dashboards, and performance summaries
• Communicate project progress and updates
• Improve our internal workflows, tooling, and service quality
• Ensure compliance with billing and usage agreements

4. API & Automation Access

When clients opt into our automation services:

• We securely store API keys and configuration credentials on client-dedicated, hosted infrastructure.
• Automation logs and usage data are collected and used for monitoring, billing, and quality assurance
• Inputs to AI services (e.g., OpenAI, Google Gemini) may be stored temporarily for debugging or enhancement purposes, but are not used to train models.
• Clients have visibility into usage via shared Google Sheets or dashboards.

5. Data Sharing & Disclosure

We do not sell your data. We may share limited data with:

• Vetted subprocessors (e.g., OpenAI, Google) for tool-based functionality
• Team members and contractors on a need-to-know basis
• Legal authorities, if required by law or in response to lawful requests
• Accounting services, to process invoices and usage billing

All third parties are bound by confidentiality and data protection agreements.

6. Data Retention

We retain project data, automation logs, and client communication for as long as necessary to fulfil the services and for accounting, legal, or operational requirements.

Clients may request deletion of data following project termination, subject to exceptions for legal compliance or billing reconciliation.

7. Security Measures

We follow best practices in data security:

• Encrypted access to all project files and documents
• Role-based permissions in Slack, Asana, and Google Drive
• Regular audits of automation platform infrastructure (n8n)
• Password and 2FA enforcement on all internal systems
• Monitoring for unusual activity or breaches

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the data we hold about you
• Correct inaccuracies in your data
• Request the deletion of your personal data
• Object to certain uses (e.g., direct marketing)
• Withdraw consent at any time

Contact us at hello@neongorilla.co.uk to exercise these rights.

9. Cookies & Analytics

Our website and internal dashboards may use cookies and tracking technologies to improve performance and usability. You may opt out via browser settings or by contacting us.

10. Policy Updates

We may update this policy to reflect changes in technology, law, or business practices. When we do, we’ll notify clients via email and post the updated version on our website. Major changes will include a 30-day notice period.

11. Contact Us

For questions or concerns about your data, contact:
Ben Fildes
CEO, Neon Gorilla
📧 ben@neongorilla.co.uk